For most construction pros, their top priorities are delivering projects in scope and on time. Achieving this can be done in part by setting up the back office with the right tools, to keep the back end running smoothly while teams are executing the project. The right ERP can be the backbone of your operation. But for many, these systems remain disconnected, leading to data siloes and wasted spending on unnecessary construction reworks.
Recent data from an Intuit whitepaper reveals that 92% of construction businesses want a single, integrated platform to manage both projects and financials. As costs rise and labor constraints persist, the need to bridge the gap between the office and the field has never been more critical.
88% resolved. 22% loyal. Your stack has a problem.
Those numbers aren't a CX issue — they're a design issue. Gladly's 2026 Customer Expectations Report breaks down exactly where AI-powered service loses customers, and what the architecture of loyalty-driven CX actually looks like.
Peggy’s Blog:
Construction’s Future of Work Comes into Focus
Last week at ConExpo‑Con/Agg 2026, industry leaders, contractors, technologists, and equipment manufacturers gathered in Las Vegas to discuss the evolution of how the construction jobsite continues to evolve. The focus was on big equipment, as it always is, but this year the conversations around AI (artificial intelligence), connectivity, automation, and workforce development were impossible to ignore.
But here’s the truth no one wants to say out loud:
AI isn’t the revolution, IoT was.
Read more
Laura’s Blog:
Construction Digs into the State of the Market
Construction companies across the country are publishing new reports offering insight into the current state of the construction market. The reports examine trends such as rising material costs, labor shortages, project demand, and regional growth patterns. By sharing this data, firms aim to provide developers, investors, and policymakers with a clearer understanding of how the industry is performing and what challenges and opportunities may lie ahead. With this, we see a big shift coming for delivery methods that all contractors need to be aware of. Let’s take a closer look.
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